1. Access

You are provided with access to this website free of charge and for your personal use and in accordance with these Terms and Conditions. Any orders placed by you are placed strictly in accordance with these Terms and Conditions.

2. Amendments

We reserve the right to update or amend these Terms and Conditions when required, without prior notice. Any amendments will immediately apply to the use of the site.

3. Copyright & Intellectual Property

The contents of the Sprout-Supplements.com websites are protected by copyright laws, trade marks, database and other intellectual property rights. You may retrieve and display the contents of the site on a computer screen but are not permitted to store the information on any server or other storage device connected to a network. You may print a copy of the content for your personal or non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy distribute or use this information or content for commercial purposes without the written consent of Sprout Supplements.

4. Delivery & Returns

We will arrange for delivery of the products you order to the address you specify in the check out procedure. Please note the address you specify should be the registered card address. If you require a separate delivery address please contact our customer service team on +44 (78) 3399 8624. The method used to deliver your order varies depending on the delivery address (for UK or International) and the weight/size of your order. For full details of our Delivery Terms and Conditions, including postage and shipping costs (if applicable) please refer to the Delivery information page on this website. 

Unwanted items returned. If the amount of the item(s) being returned takes the value of the order below the free delivery threshold then delivery fees will be deducted from the refund amount to cover postage fees.

5. Description of Products

The description and specification of products on this website are only approximate and supplied to us by the manufacturers of the specific brands/products. We reserve the right to make changes which do not materially affect the quality or performance of those products. We may correct any error appearing on the website or withdraw any product from sale without incurring any liability. Price and availability is also subject to change without notice. Product images displayed on the website are just for demonstration purpose only, it may differ to the actual size or strength (to make buyer aware of the actual size and shape of the product). Before you buy the right product please check the actual size, strength and ingredients of the product.

6. Disclaimer

The information provided on this website is not intended to treat, diagnose, cure or replace medical or specialist advice. If you are currently taking prescription medication and intend to also take nutritional or herbal supplements, you must first check with your G.P. or a specialist health practitioner that the combination of your prescription medication and supplements or natural remedies are suitable. Sprout Supplements are able to supply you with any relevant product information that you may wish to receive in order to discuss with your medical or health professional. We have tried to ensure that the information provided on this website is accurate and in accordance with British Law. However we make no representation and give no warranty of any kind in respect of the information. We do not accept liability for any loss (direct, indirect, or consequential) which may arise from reliance on information contained in the website or in respect of any error or omission.

7. General

The products advertised on this website are intended for sale to persons dealing as consumers and are not for re-sale. The Contracts (Right of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties. Any contract between us shall incorporate these terms and conditions and be under British Law. If there is any dispute the British Courts will have jurisdiction.

8. Order Cancellations & Returns

If the products ordered weigh in excess of 2kg we deem the right to request extra payment via credit or debit card for the excess delivery charges or will cancel the order and refund your card (please see Delivery Terms and Conditions for further information on excess weight and delivery charges). You may cancel your order by contacting our customer service department on +44 (78) 3399 8624 and from outside the UK within 12 hours of placing the order. If you cancel your order after we have dispatched the products you must return the products, unopened and in their complete packaging, to our address. The products must be returned at your own expense. Your order will not be refunded until the items have been received by us. To ensure we receive delivery we recommend that you use a Recorded or Special Delivery Service. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product. However your statutory rights concerning the quality of those products are not affected.

If perishable goods such as – UDO PROBIOTICS & DIGESTIVE ENZYMES & LIQUID OILS, BIOCARE ACIDOPHILUS, PESSARIES (but not limited to) are returned back to Sprout Supplements by the delivery services – where the parcel was not claimed from Royal Mail or courier services after attempted delivery, then depending on the item(s) refunds will not be applied for the order including delivery charges.

If the wrong item has been ordered by the buyer and wishes to return the goods. The buyer must send notification to info@sprout-supplements.com for approval before returning the goods. This must be done within 7 days from receipt of goods. Until you have received a confirmatory reply email, please keep the probiotics stored in a refrigerator.

When returning the goods please do ensure; 1/ they are packed well to ensure we receive goods in good resell condition. 2/ check the weather to make sure the ambient temperatures are 20 degrees Celsius or below where you are.

9. Payment

The price of the products will be the price quoted on the website at the time we accept your order. The price will include any applicable Value Added Tax (VAT) but will not include the cost of delivery (where applicable). In addition to the price you will have to pay our delivery charges as quoted on the website at the time we accept your order – unless you qualify for FREE Delivery. The price of these charges varies depending on the cost of your order and if delivery is to a UK or non-UK address. Payment on this website can be made by credit or debit card. 

Credit Card and Debit Card Payments will be charged and debited at the time of placing the order. If any items are unavailable and we are unable to supply we will refund these items within 7 days of taking the payment.

Payments made via PayPal will be charged as per the service providers’ terms. If any items are unavailable and we are unable to supply we will refund these items within seven days of taking the payment.

10. Products by Internet

You may order products from this website by submitting a completed order form through the checkout process. Acceptance and the completion of the contract between you and us will take place on despatch of your products; unless we have notified you that we do not accept the order or you have cancelled it.

11. Products by Post (Telephone Mail Order)

Sprout-Supplements aim to operate a reliable mail order service. Orders are taken by telephone and can usually be dispatched the same day. If you wish to place an urgent order for a special delivery please call us to place the order and confirm the exact date/time for delivery.

12. Promotional Offers

Promotional offers are available for a limited period or while stocks last. Reductions are calculated based on RRP at the time of purchase. If your order is received after the offer period, or if the goods are no longer available under that particular offer we will notify you before we dispatch the goods.  Discounts on promotional offers are applied to the lowest priced items.

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Sale items & lines which are non-discountable are excluded from promotional offers. Your statutory rights are not affected. Promotions cannot be used in conjunction with any other offer.

Subscribe and Save

Subscriptions activated during a promotional period, will revert to the original Subscribe and Save price at the end of the promotional period. Subscriptions activated at a promotional price level will revert to the Subscribe and Save price, at the end of the promotional period.

Subscription prices, may be subject to price increases during the subscription period. However, the subscription can be cancelled at any time. 

We reserve the right to update or amend these Terms and Conditions when required, without prior notice.

13. Registration & Password

You must ensure that the personal information you provide when registering on Sprout-Supplements.com is true, accurate, current, and complete in all respects. You must notify us immediately of any changes to your personal information either by updating your account details on sprout-supplements.com or by contacting our customer service team at info@sprout-supplements.com or on +44 (78) 3399 8624.

When you enter the site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone as you will be responsible for any activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting the customer service team on +44 (78) 3399 8624. By using this site you agree not to impersonate any other person or entity, or use a false name or a name that you are not authorised to use.

16. Satisfaction Guarantee

If you are not completely satisfied with any of the products that you have purchased from Sprout Supplements you must return the item(s) (see contact us) and inform us in writing of your reasons for not being satisfied with the product. If required Sprout Supplements will contact the manufacturers on your behalf and deal with your complaint as quickly and efficiently as possible, and will keep you informed of our progress. Sprout Supplements will replace any items damaged upon delivery buy may request that the damaged items be returned to us before issuing the replacement. You must inform our mail order department on phone +44 (78) 3399 8624 within 14 days of receiving your order if any of the items are damaged. You may also be asked to complete a Lost Parcel or Damaged Items declaration form before a replacement can be issued.

Sprout-Supplements welcomes your comments and suggestions on our service as we aim to provide our customers with the best possible service at all times. If you have any comments or suggestions please put them in writing to: Sprout Supplements, 4 Fulham High Street, London, SW6 3LQ.

17. Notification of claims

If there are any shortages or any other discrepancies with your order/delivery, you must notify us within 4 working days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

18. Security & Privacy

We respect your privacy and operate a fully secure website. Your personal details are treated as confidential and records of your payment details are deleted and securely disposed of after debiting your payment. Any information you provide is treated as strictly confidential and will not be passed to any third party without your prior agreement and consent. We do not share or sell our customer database to any third party. By placing an order you give consent for the processing of your personal data to fulfill your order.

These Terms and Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by these Terms and Conditions.